> ## Documentation Index
> Fetch the complete documentation index at: https://giselle.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Support FAQ

> Frequently asked questions about Giselle support services

## How do I report a security vulnerability?

If you discover a security vulnerability in Giselle, please report it through our [GitHub Security page](https://github.com/giselles-ai/giselle/security). We take security reports seriously and will respond promptly to investigate and address the issue.

## What should I do if I suspect unauthorized access to my account?

If you suspect unauthorized access to your Giselle account:

1. Change your password immediately
2. Review your recent activity in Task History
3. Contact our support team at [support@giselles.ai](mailto:support@giselles.ai)

## How can I contact support for security-related questions?

For security-related inquiries, please contact us at [support@giselles.ai](mailto:support@giselles.ai). We handle security matters with priority and confidentiality.

## Does Giselle have a security disclosure policy?

Yes. Our Security Policy is available on [GitHub](https://github.com/giselles-ai/giselle/security). We encourage responsible disclosure of security vulnerabilities. When you report a security issue:

* We will acknowledge receipt of your report
* We will investigate and work to resolve the issue
* We will keep you informed of our progress
* We appreciate your help in keeping Giselle secure

## Where can I find more information about Giselle's security practices?

For information about how Giselle handles your data and our security measures, please see our [Privacy & Security FAQ](https://giselle.mintlify.site/en/faq/security-support/privacy-security.md).


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